Legal

Terms of Service

Last Updated: March 19, 2026
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Governing the use of the VLTA User App and VLTA Host App

Effective Date: March 19, 2026  |  Last Updated: March 19, 2026

IMPORTANT — PLEASE READ CAREFULLY: These Terms of Service contain a mandatory arbitration provision and class action waiver in Section 16 that affect your legal rights. By using the VLTA platform, you agree to resolve disputes through binding individual arbitration rather than in court, and you waive the right to participate in class actions. You may opt out of the arbitration provision within 30 days of creating your account.

Table of Contents

  1. Acceptance of Terms
  2. About the VLTA Platform
  3. Eligibility
  4. Accounts & Registration
  5. User-Specific Terms (EV Owners)
  6. Host-Specific Terms (Charger Owners)
  7. Bookings & Charging Sessions
  8. Fees, Payments & Payouts
  9. Cancellations & Refunds
  10. Tesla Vehicle Integration
  11. User Conduct & Prohibited Activities
  12. User Content
  13. Intellectual Property
  14. Disclaimers & Limitation of Liability
  15. Indemnification
  16. Dispute Resolution & Arbitration
  17. Termination
  18. Modifications to These Terms
  19. General Provisions
  20. Contact Us

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and VLTA Inc. (“VLTA,” “we,” “us,” or “our”) governing your access to and use of the VLTA mobile applications (the “User App” and the “Host App,” collectively the “Apps”) and all related services, features, and content (collectively, the “Service” or “Platform”).

By creating an account, accessing, or using any part of the Service, you agree to be bound by these Terms, our User App Privacy Policy, our Host App Privacy Policy (as applicable), and any additional policies referenced herein. If you do not agree to these Terms, do not use the Service.

2. About the VLTA Platform

VLTA is a two-sided marketplace that connects electric vehicle (“EV”) owners (“Users”) with homeowners who have private residential EV chargers (“Hosts”). The Platform enables Users to discover, book, and pay for charging sessions at Host chargers, and enables Hosts to list their chargers, manage bookings, and receive payouts.

VLTA is a marketplace platform, not a charging service provider. VLTA facilitates connections and transactions between Users and Hosts but does not own, operate, maintain, or inspect any charger listed on the Platform. VLTA is not a party to the charging transaction between Users and Hosts, except as a payment facilitator. The charging session itself is a direct transaction between the User and the Host.

3. Eligibility

To use the Service, you must:

By using the Service, you represent and warrant that you meet all eligibility requirements. We may request verification of eligibility at any time and may suspend or terminate accounts that do not meet these requirements.

4. Accounts & Registration

To access the Service, you must create an account through the applicable App. You agree to:

You may not create more than one User account or more than one Host account. A single individual may hold both a User account and a Host account if they use the Service in both capacities. You may not assign or transfer your account to any other person or entity. We reserve the right to suspend or terminate accounts that we reasonably believe are duplicative, fraudulent, or in violation of these Terms.

As part of the registration process, you are required to verify your phone number via SMS. A verification code will be sent to the phone number you provide, and you must enter this code to complete account creation. Phone number verification is processed through Twilio, a third-party SMS service provider. By creating an account, you consent to receiving SMS messages from VLTA via Twilio for verification and account security purposes. Standard messaging rates from your carrier may apply.

For User accounts: each verified Tesla vehicle may only be linked to one VLTA account at a time. If we detect the same vehicle linked to multiple accounts, we may suspend or terminate the duplicate accounts. VLTA may use device identifiers, IP address patterns, and other technical signals to detect and prevent multi-account abuse.

5. User-Specific Terms (EV Owners)

In addition to the general terms herein, the following apply specifically to Users:

5.1 Charger Discovery & Booking

The User App enables you to browse and book available chargers listed by Hosts. Charger availability and details are provided by Hosts and may change at any time. Session pricing is determined by the Platform (see Section 8). VLTA does not guarantee the availability, accuracy, quality, safety, or suitability of any charger listing.

To view real-time charger availability (including “Available Now” status), you must have a valid payment method linked to your account. General charger locations and listing details may be visible without a payment method, but availability information and the ability to initiate bookings require a linked payment method.

5.2 Conduct at Host Properties

When visiting a Host’s property for a charging session, you agree to:

5.3 Vehicle & Charger Compatibility

You are responsible for confirming that your vehicle is compatible with the Host’s charger before booking. VLTA provides charger specifications in listings to assist with this determination but does not guarantee compatibility.

5.4 Safety & Background Checks

VLTA does not perform background checks on Hosts. While Hosts may be required to complete identity verification through Stripe as part of payout onboarding, identity verification confirms a person’s identity for financial compliance purposes and is not a background check — it does not screen for criminal history or other background information. You are responsible for exercising your own judgment when visiting a Host’s property for a charging session.

5.5 Damage & Liability

You are responsible for any damage you cause to a Host’s charger, property, or other belongings during a charging session. Any claims for property damage are strictly between the User and the Host. VLTA does not investigate, mediate, arbitrate, or resolve property damage claims between Users and Hosts, and VLTA is not liable for any damage caused by either party. VLTA may, upon request from either party, provide available session records (such as booking times, session duration, and vehicle data) to assist in resolving a claim, but providing such records does not constitute an admission of liability or an obligation to resolve the dispute. Users and Hosts are encouraged to resolve damage claims through their respective insurance providers, direct negotiation, or applicable legal processes.

5.6 Charger Condition & Equipment Risk

VLTA does not own, install, inspect, maintain, or certify any charger listed on the Platform. VLTA is not responsible for the condition, safety, or performance of Host-owned charging equipment. If a charger malfunction or equipment defect causes damage to your vehicle, battery, or other property, such claims are between you and the Host. VLTA does not investigate, mediate, arbitrate, or resolve equipment-related damage claims, and assumes no liability for equipment-related damages. VLTA may, upon request, provide available session records to assist either party in pursuing a claim, consistent with Section 5.5. You use Host chargers at your own risk and are encouraged to inspect the charger and charging area before beginning a session.

6. Host-Specific Terms (Charger Owners)

In addition to the general terms herein, the following apply specifically to Hosts:

6.1 Charger Listing

By listing a charger, you represent and warrant that:

As part of the listing activation process, Hosts must provide a recent utility bill (dated within the last 90 days) that matches the listing address. This verification confirms residency and that the Host is the party responsible for electricity costs at the property. Listings remain inactive and are not visible to Users until utility bill verification is complete. VLTA reserves the right to request updated verification at any time. Providing fraudulent or falsified verification documents will result in immediate and permanent removal from the Platform.

6.2 Host Responsibilities

As a Host, you agree to:

6.3 Home Address & Property Access

By listing a charger, you acknowledge and consent to:

VLTA does not perform background checks on Users. The user information shared with you (first name, profile photo, user rating, vehicle model, and booking details) is provided to help you manage bookings but does not constitute any form of screening or vetting. Hosts are responsible for their own safety and security decisions regarding access to their property.

6.4 Property Damage

VLTA is not responsible for any damage caused by Users to your property, charger, or belongings during a charging session. Any claims for property damage are strictly between you and the User. VLTA does not investigate, mediate, arbitrate, or resolve property damage claims, and will not charge a User’s payment method on behalf of a Host for alleged damages. VLTA may, upon request, provide available session records (such as booking confirmation, session times, and user identification shared at booking) to assist either party in pursuing a claim, but providing such records does not constitute an admission of liability or an obligation to resolve the dispute. Hosts are encouraged to pursue damage claims through their homeowner’s or renter’s insurance, direct negotiation with the User, or applicable legal processes.

6.5 Tax Obligations

You are solely responsible for determining and fulfilling any tax obligations arising from your earnings as a Host, including income tax, sales tax, and any other applicable taxes. VLTA and/or Stripe may report your earnings to tax authorities as required by law (e.g., IRS Form 1099-K). VLTA does not provide tax advice; you should consult a qualified tax professional regarding your obligations.

7. Bookings & Charging Sessions

7.1 Booking Process

A booking is confirmed when the User submits a booking request and the Host accepts (or, if the Host has enabled instant booking, when the User completes the booking). Upon confirmation, both the User and Host are expected to fulfill their respective obligations for the session.

A mandatory 15-minute buffer is enforced between consecutive bookings on the same charger. If a booking ends at 3:00 PM, the earliest the next booking can begin is 3:15 PM. This buffer allows the current User time to disconnect and depart, and allows the Host to prepare for the next session.

7.2 Session Records

VLTA records session data including start time, end time, energy delivered (kWh), and cost. These records serve as the basis for payment, payout, and dispute resolution. Both Users and Hosts can access their session history through their respective Apps.

VLTA also maintains detailed server-side session logs, including Tesla Fleet API polling data, charge state transitions, energy delivery measurements, and timestamped event records. These records may be used as evidence in payment disputes, Stripe chargeback responses, and fraud investigations. Session logs are retained in accordance with our data retention policies.

7.3 No Guarantee of Availability

VLTA does not guarantee that chargers will be available, functional, or compatible with your vehicle at the time of your session. Hosts may cancel bookings subject to the cancellation policy. Circumstances beyond either party’s control (power outages, charger malfunctions, emergencies) may prevent a session from occurring or completing.

8. Fees, Payments & Payouts

8.1 Pricing

Session pricing on the VLTA Platform is determined by VLTA, not by individual Hosts. The current pricing model is a hybrid time-plus-energy structure:

The estimated total price is displayed to Users before booking confirmation. The final charge is calculated based on actual session duration and energy consumed, and may differ from the estimate. No additional service fees are charged to Users — the price shown is the price you pay (plus applicable taxes).

VLTA reserves the right to modify its pricing structure at any time, with notice provided through the App. The pricing in effect at the time of booking confirmation applies to that session.

8.1.1 Overstay Fees

If a User remains connected to a Host’s charger beyond the confirmed booking end time, the following tiered overstay fee structure applies:

Overstay fees are charged automatically to the User’s payment method on file. The Host’s payout from overstay periods is calculated based on the equivalent normal session rate for the overstay duration, not on the overstay penalty amount charged to the User. The standard platform commission (20%) and Stripe processing fees are deducted from the Host’s normal-rate equivalent payout. VLTA retains the difference between the overstay penalty charged to the User and the normal-rate equivalent paid to the Host. Users who are still connected at the end of a session will receive push notifications alerting them that overstay fees are accruing.

If a User’s overstay delays or displaces subsequent confirmed bookings, VLTA will notify affected Users with updated estimated availability. Repeated overstays may result in account warnings, temporary suspension, or removal from the Platform.

8.2 Platform Commission (Hosts)

VLTA retains a 20% platform commission from each completed charging session, deducted from the gross session amount. In addition, Stripe payment processing fees (currently 2.9% + $0.30 per transaction) are deducted from the Host’s earnings. The Host receives the gross session amount minus the 20% VLTA commission and minus Stripe processing fees.

For example, on a $20.00 charging session: VLTA’s commission is $4.00 (20%), Stripe’s processing fee is approximately $0.88 (2.9% + $0.30), and the Host receives approximately $15.12.

VLTA reserves the right to modify its commission rate at any time, with at least thirty (30) days’ notice provided through the App and/or via email. The updated commission rate will apply to sessions completed after the effective date of the change. Continued use of the Service after a commission change constitutes acceptance of the new rate.

8.3 Payment Processing (Users)

All payments are processed through Stripe. By adding a payment method and making a booking, you authorize VLTA and Stripe to charge your payment method for the total session cost. You agree to maintain a valid payment method on file while you have an active account.

When you confirm a booking, VLTA may place a pre-authorization hold on your payment method for the estimated session cost. This hold reserves funds but does not constitute a charge. The actual charge is captured upon session completion, based on actual session duration and energy consumed. If the session is canceled in accordance with the cancellation policy, the hold is released. Pre-authorization holds that are not captured may take several business days to be released by your bank or card issuer.

8.3.1 Failed Payment Capture

If the post-session payment capture fails (for example, due to insufficient funds, an expired card, or a declined transaction), VLTA will automatically retry the charge up to three (3) times over a period of approximately 24 hours, with increasing intervals between attempts. You will be notified of each failed attempt via push notification and/or email.

If all three retry attempts fail, your account will be automatically suspended. While suspended, you will not be able to make new bookings or initiate charging sessions. Any active bookings at the time of suspension may be canceled. The outstanding balance will remain on your account until resolved.

To resolve a suspension due to failed payment, you may update your payment method in the App at any time. When a valid payment method is added or updated, VLTA will automatically attempt to charge the outstanding balance. If the charge succeeds, your account will be automatically reinstated without the need to contact support. If the charge fails, your account will remain suspended and you may try again with a different payment method. VLTA reserves the right to permanently terminate accounts with unresolved payment balances after a reasonable period, as described in Section 17.

8.4 Payouts (Hosts)

Host payouts are processed through Stripe Connect. To receive payouts, you must complete Stripe’s onboarding process, including identity verification and bank account setup. Payouts are initiated after the completion of a charging session, subject to Stripe’s processing times and any applicable holds. VLTA is not responsible for delays caused by Stripe, your bank, or incomplete/inaccurate payout information.

8.4.1 Failed Payouts

If a payout to your bank account fails, you will be notified via push notification and/or email with the reason for the failure and actionable steps to resolve the issue. Failed payout funds are held in your Stripe Connect balance until the issue is resolved — they are not forfeited.

Depending on the nature of the failure, VLTA may automatically retry the payout on the next business day. In most cases, however, you will need to update your bank account details in the App or through your Stripe Connect dashboard before the payout can be retried. You may manually request a payout retry through the App up to three (3) times per day per failed payout, with a minimum of 30 minutes between retry requests.

VLTA is not responsible for payout delays or failures caused by incorrect bank account information, bank-side processing issues, or Stripe Connect account restrictions. If a payout remains unresolved for an extended period, Stripe may impose additional holds or restrictions on your Connect account in accordance with Stripe’s own terms of service.

8.5 Taxes

All fees and prices are exclusive of applicable taxes unless stated otherwise. Users are responsible for any taxes imposed on their purchase of charging services. Hosts are responsible for any taxes imposed on their earnings (which are calculated on gross earnings before VLTA’s commission and Stripe fees are deducted, or as otherwise required by applicable tax law — consult a tax professional). See Section 6.5 for additional Host tax obligations.

8.6 Electricity Costs (Hosts)

Hosts bear the cost of electricity consumed during charging sessions. The Platform’s session pricing includes an energy component (currently $0.45/kWh) that is designed to compensate Hosts for electricity usage. VLTA does not provide separate electricity reimbursement beyond what is included in the Host’s session payout. By listing a charger on the Platform, Hosts acknowledge and accept that their electricity costs are covered by the session pricing structure and that no additional reimbursement will be provided by VLTA.

9. Cancellations & Refunds

9.1 Cancellation Policy

The following cancellation policy applies to all bookings on the Platform:

Cancellation Window Refund
More than 24 hours before booking start time 100% — full refund
4 to 24 hours before booking start time 50% — partial refund
Less than 4 hours before booking start time 0% — no refund
After booking start time (no-show) 0% — no refund

VLTA reserves the right to modify the cancellation policy at any time, with notice provided through the App. The cancellation policy in effect at the time of booking applies to that booking.

9.2 User Cancellations

Users may cancel a booking through the App at any time before or during the cancellation window. Refunds are issued automatically based on the cancellation schedule above. For partial refund cancellations (50%), the retained portion is treated as a completed transaction: the Host receives the retained amount minus the 20% platform commission and Stripe processing fees. No-shows (failure to arrive for a confirmed booking without canceling) are treated as a cancellation after the booking start time and are not eligible for a refund; the full session amount is paid to the Host minus applicable fees.

If a User has not tapped “I’m Connected” in the App within 15 minutes after the confirmed booking start time, the booking will be automatically classified as a no-show. The User will be charged the full session amount with no refund. The Host will receive the full session payout minus applicable commission and processing fees. Upon classification as a no-show, the time slot will be automatically released and made available for rebooking by other Users. The Host will be notified that the slot has been released.

9.3 Host Cancellations

If a Host cancels a confirmed booking, the User will receive a full refund (100%) regardless of when the cancellation occurs. Repeated or last-minute cancellations by Hosts may result in penalties, including reduced visibility of listings, temporary suspension, or removal from the Platform. VLTA reserves the right to impose such measures to maintain platform reliability.

VLTA maintains a Host reliability system that tracks cancellation frequency, user complaints, charger fault history, and listing accuracy. Hosts whose accounts trigger reliability thresholds may be subject to the following escalating actions: (1) a warning notification identifying the issue, (2) reduced listing visibility in search results and map display, (3) temporary suspension of the listing, or (4) permanent removal from the Platform. Specific thresholds and escalation timelines are determined by VLTA at its sole discretion and may be adjusted over time. Hosts will be notified of any action taken against their account and may contact support@vlta.io to discuss or appeal.

9.4 Refunds

Refunds for incomplete sessions, charger malfunctions, or other service issues are handled on a case-by-case basis. To request a refund, contact support@vlta.io within 48 hours of the session. VLTA will review the circumstances and issue refunds at its reasonable discretion. Refunds are processed through Stripe and returned to the original payment method.

In cases where a session is interrupted by a charger malfunction, power outage, or other service disruption, VLTA will consider the amount of energy successfully delivered (kWh) and the duration of successful charging when determining the appropriate refund amount. VLTA may use Tesla Fleet API session logs and charge state data as the basis for these determinations.

9.5 Disputes Between Users and Hosts

If a dispute arises regarding a session, either party may report the issue through the App or by contacting support@vlta.io. VLTA may, but is not obligated to, mediate or investigate the dispute. VLTA’s determination regarding refunds or charges in connection with disputed sessions is final, subject to the dispute resolution process in Section 16.

Hosts may contest refund requests or report session disputes through the in-app dispute flow. When a dispute is filed, VLTA may reference server-side session logs — including Fleet API polling data, charge state transitions, kWh delivery records, and timestamps — as evidence to evaluate the claim. Both parties will be notified of the dispute outcome. VLTA reserves the right to flag accounts that exhibit patterns of repeated or potentially fraudulent disputes for manual review.

10. Tesla Vehicle Integration

10.1 Tesla Account Linking

The User App allows you to link your Tesla account through the Tesla Fleet API. By linking your account, you authorize VLTA to access your vehicle data on a read-only basis as described in our User App Privacy Policy and within the scopes you approve during Tesla’s authorization flow.

10.2 Read-Only Data Access

VLTA’s Tesla integration is read-only. We access your vehicle data (including battery level, charging status, energy consumption, vehicle location, and vehicle state) to monitor and display charging session progress, but we do not send commands to your vehicle. You remain in full control of your vehicle at all times — plugging in, unplugging, and managing charging settings are performed by you directly through your vehicle or Tesla app.

10.2.1 Vehicle Identity Validation

When you initiate a charging session by tapping “I’m Connected” in the App, VLTA uses the Tesla Fleet API to verify that the vehicle currently connected to the Host’s charger matches the Tesla vehicle linked to your VLTA account. If the connected vehicle does not match your linked vehicle, the session will not proceed. This validation is performed to prevent unauthorized use, account sharing, and session fraud. If the Fleet API indicates your vehicle has not entered a “Charging” state within 5 minutes of session initiation, the session may be automatically flagged, voided, and refunded.

10.3 Tesla API Limitations

VLTA relies on Tesla’s Fleet API to access vehicle data. We do not control the Tesla API and cannot guarantee its availability, accuracy, or reliability. Tesla may modify, restrict, or discontinue API access at any time without notice to us. VLTA is not responsible for any issues arising from Tesla API outages, rate limits, data inaccuracies, or changes to Tesla’s API terms or functionality.

10.4 Tesla’s Terms

Your use of Tesla’s services remains subject to Tesla’s own terms of service and privacy policy. Linking your Tesla account to VLTA does not affect your relationship with Tesla.

11. User Conduct & Prohibited Activities

You agree not to use the Service to:

VLTA reserves the right to investigate and take appropriate action against anyone who, in VLTA’s sole discretion, violates this section, including removing content, suspending or terminating accounts, and reporting conduct to law enforcement.

VLTA uses automated systems to detect and prevent fraud, abuse, and violations of these Terms. These systems may monitor account activity patterns, including but not limited to: refund request frequency, booking and cancellation behavior, browsing patterns, device and network signals, and session data. Accounts that trigger fraud or abuse thresholds — such as multiple refund requests within a rolling period, or patterns consistent with platform scouting or account farming — may be flagged for manual review, temporarily restricted, or suspended. VLTA will notify affected users of any action taken and provide an opportunity to contact support@vlta.io for review.

12. User Content

12.1 Content You Submit

“User Content” includes any photos, text, reviews, listing information, or other materials you submit, upload, or post through the Service. You retain ownership of your User Content, but by submitting it, you grant VLTA a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, display, reproduce, modify, and distribute your User Content solely in connection with operating and promoting the Service.

12.2 Content Standards

You represent that your User Content is accurate, does not violate any law or the rights of any third party, and does not contain illegal, defamatory, obscene, or otherwise objectionable material. VLTA may remove or refuse to display User Content that violates these standards, at its sole discretion.

12.3 No Endorsement

VLTA does not endorse, verify, or guarantee any User Content, including charger listings, reviews, or user profiles. You use and rely on User Content at your own risk.

12.4 Review Moderation

VLTA reserves the right to hold, flag, remove, or investigate any review that appears to be retaliatory, fraudulent, or in violation of the content standards described in Section 12.2. Reviews may be subject to automated screening and manual review before or after publication. Without limiting the foregoing, VLTA may flag or hold reviews that:

  1. are submitted within a short time after the reviewer has been assessed a fee (such as an overstay fee),
  2. contain no substantive text,
  3. are submitted by an account with no prior review history, or
  4. exhibit other patterns suggestive of manipulation or retaliation.

Hosts may appeal a review they believe is retaliatory, fraudulent, or inaccurate by submitting an appeal through the App or by contacting support@vlta.io. VLTA will review the appeal and the associated session data and make a determination at its sole discretion. VLTA’s decision regarding review appeals is final.

13. Intellectual Property

The Service, including the Apps, their design, features, code, content (excluding User Content), trademarks, logos, and all related intellectual property, are owned by or licensed to VLTA and are protected by United States and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Apps for their intended purpose, subject to these Terms. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Service.

14. Disclaimers & Limitation of Liability

14.1 Service Provided “As Is”

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VLTA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

14.2 Marketplace Disclaimer

VLTA IS A MARKETPLACE PLATFORM AND DOES NOT OWN, OPERATE, MAINTAIN, INSPECT, OR CERTIFY ANY CHARGER LISTED ON THE PLATFORM. VLTA MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING:

14.3 Tesla Integration Disclaimer

VLTA DOES NOT MANUFACTURE, MAINTAIN, OR CONTROL TESLA VEHICLES OR THE TESLA FLEET API. VLTA IS NOT RESPONSIBLE FOR ANY DAMAGE, MALFUNCTION, DATA LOSS, OR OTHER ISSUE ARISING FROM TESLA VEHICLE DATA ACCESS THROUGH THE SERVICE, INCLUDING BUT NOT LIMITED TO ISSUES CAUSED BY API ERRORS, NETWORK FAILURES, OR VEHICLE SOFTWARE BUGS.

14.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VLTA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:

IN NO EVENT SHALL VLTA’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A)(1)(USERS) THE AMOUNTS YOU HAVE PAID TO VLTA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, (2) (HOSTS) THE AMOUNTS YOU HAVE BEEN PAID BY VLTA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

15. Indemnification

You agree to indemnify, defend, and hold harmless VLTA, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

16. Dispute Resolution & Arbitration

THIS SECTION CONTAINS A MANDATORY ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. PLEASE READ IT CAREFULLY.

16.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at support@vlta.io and attempt to resolve the dispute informally for at least thirty (30) days. Most disputes can be resolved through this informal process.

16.2 Binding Arbitration

If we cannot resolve a dispute informally, you and VLTA agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with VLTA (collectively, “Disputes”) shall be resolved through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by this section. The arbitration shall take place in New York, New York, or, at your election, may be conducted by phone, video conference, or based on written submissions.

The arbitrator shall have exclusive authority to resolve all Disputes, including the scope and enforceability of this arbitration agreement. The arbitrator’s decision shall be final and binding, and judgment on the arbitration award may be entered in any court having jurisdiction.

16.3 Arbitration Fees

Fees shall be allocated as provided by the AAA Consumer Arbitration Rules. Each party shall bear its own attorneys’ fees unless the arbitrator awards fees to the prevailing party as permitted by law.

16.4 Class Action Waiver

YOU AND VLTA AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration section shall be null and void.

16.5 Exceptions

Notwithstanding the above, either party may:

16.6 Opt-Out

You may opt out of this arbitration agreement by sending written notice to support@vlta.io within thirty (30) days of creating your account. Your opt-out notice must include your full name, account email address, and a clear statement that you wish to opt out of arbitration. If you opt out, you and VLTA agree to submit to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

16.7 Governing Law

These Terms and any Disputes shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles.

17. Termination

17.1 Termination by You

You may terminate your account at any time by using the “Delete Account” option in the App’s Settings screen. You may also request deletion by contacting support@vlta.io. Upon deletion, your Tesla tokens, payment methods, and push notification tokens are cleared immediately. Your remaining account data will be permanently purged within 90 days in accordance with our data retention policy. Termination does not affect any obligations arising from bookings confirmed prior to termination or any outstanding payment or payout obligations.

17.2 Termination by VLTA

VLTA may suspend or terminate your account and access to the Service, in whole or in part, at any time and for any reason, including but not limited to:

Where practicable, we will provide notice and an explanation prior to termination. However, we reserve the right to terminate immediately where we believe there is risk of harm, fraud, or legal liability.

17.2.1 Account Reinstatement

For accounts suspended due to failed payment capture: you may update your payment method in the App at any time during the suspension period. Upon updating your payment method, VLTA will automatically attempt to charge the outstanding balance. If the charge succeeds, your account will be automatically reinstated and you will regain full access to the Service, including the ability to make new bookings. If the automatic charge fails, your account will remain suspended and you may update your payment method again to trigger another attempt. No action by VLTA support is required for reinstatement — the process is entirely self-service.

For accounts suspended for reasons other than failed payment (such as conduct violations, fraud, or abuse), reinstatement is at VLTA’s sole discretion. You may contact support@vlta.io to request a review.

17.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 12 (User Content licenses), 13 (Intellectual Property), 14 (Disclaimers & Limitation of Liability), 15 (Indemnification), 16 (Dispute Resolution), and 19 (General Provisions). Outstanding payment and payout obligations remain enforceable after termination. Data retention after termination is governed by our Privacy Policies.

18. Modifications to These Terms

VLTA reserves the right to modify these Terms at any time. If we make material changes, we will provide notice through the App and/or via email at least thirty (30) days before the changes take effect. The updated Terms will indicate the new effective date at the top of this page.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policies and any other policies referenced herein, constitute the entire agreement between you and VLTA regarding the Service and supersede all prior agreements and understandings.

19.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

19.3 Waiver

The failure of VLTA to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without VLTA’s prior written consent. VLTA may assign these Terms without restriction.

19.5 Force Majeure

VLTA shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond VLTA’s reasonable control, including but not limited to natural disasters, pandemics, power outages, internet outages, government actions, or third-party service failures (including Tesla API, Stripe, or cloud infrastructure outages).

When a charging session is interrupted or prevented by a force majeure event — including but not limited to power outages at the Host’s location, natural disasters, or prolonged third-party service failures — neither the User nor the Host shall be penalized by the Platform. In such cases, the User will be charged only for energy successfully delivered prior to the interruption (if determinable), and the Host will not receive a reliability penalty or negative account action for the affected session. VLTA will use commercially reasonable efforts to determine whether a session interruption qualifies as a force majeure event based on available data, including Tesla Fleet API logs, session timing, and reported outage information.

19.6 Notices

Notices to VLTA should be sent to support@vlta.io. Notices to you may be sent to the email address associated with your account or through the App. Notices are deemed received when sent by email (upon sending) or when posted in the App.

19.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except that VLTA’s officers, directors, employees, agents, and affiliates are intended third-party beneficiaries of the indemnification and limitation of liability provisions.

19.8 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

20. Contact Us

If you have any questions about these Terms of Service, please contact us at:

VLTA Inc.
Email: support@vlta.io
New York, United States

© 2025–2026 VLTA Inc. All rights reserved.

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