Privacy Policy

Last Updated: January 2025

VLTA New York Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

Name and contact information (email address, phone number)
Tesla account information and vehicle identification number (VIN)
Payment information (processed securely through Stripe)
Location data for charger discovery and navigation
Booking and charging history
User-generated content such as ratings and reviews

Automatically Collected Information

When you use our app, we may automatically collect:

Device information (device type, operating system, unique device identifiers)
Usage data (app features used, time spent, interaction patterns)
Location data (when you use location-based features)
Log data (IP address, access times, app crashes, performance data)

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our services
To process bookings and payments
To connect you with charging station hosts
To integrate with your Tesla vehicle for seamless charging experience
To provide customer support and respond to inquiries
To send notifications about bookings, updates, and promotional offers
To detect, prevent, and address technical issues and fraud
To comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Charging Station Hosts: We share necessary information (name, vehicle details, booking time) with hosts to facilitate your charging session
Service Providers: We work with third-party service providers (payment processors, cloud hosting, analytics) who need access to your information to perform services on our behalf
Tesla: We integrate with Tesla's Fleet API to access vehicle data with your authorization
Legal Requirements: We may disclose information if required by law or to protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-Out: Opt out of promotional communications at any time
Location Services: Disable location services through your device settings
Tesla Integration: Revoke Tesla API access at any time through the app

6. Third-Party Services

Our app integrates with third-party services, including:

Tesla Fleet API: For vehicle data and charging management
Stripe: For payment processing
Google Maps: For location services and navigation
Supabase: For database and real-time features

These third-party services have their own privacy policies. We encourage you to review their policies before using our services.

7. Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure your information receives adequate protection.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

VLTA New York Inc.
Email: developer.vlta.io@gmail.com
Website: vlta.io

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